FedEx sucks!

We all remember Tom Hanks in the Fed Ex commercial lovingly entitled "Cast Away".  Lecturing Russians about the clock, doing whatever it took to make sure that the customer's packages were delivered on time.  Even when he was stranded on an island, it took like 3 months before he could bring himself to begin opening packages, and the movie ends with our man Tom delivering a package 6 years later to Texas.

I could use Tom (or his service attitude) right now.

Because I'm being screwed, and no one at FedEx is willing to do anything except apologize.

I have an important package coming from Seattle.  It's important to me.  That's why it was shipped FedEx overnight delivery, estimated delivery, my office, 8am Friday, 4/11. 

8 am came.

8 am went.

I called my mail room.  FedEx hadn't come yet.

2pm.  I walked to my mail room.  All deliveries have been received and distributed.  Mine hadn't come.

I called the person who shipped my package and got my tracking number. 

I tracked my package at FedEx.com. 

It was in Oakland.  California.  4 hours after it should have been in my hands, it was in Oakland. 

So I called.  Why was it in Oakland, and not on my desk.  I was told that there was a National Problem that affected my area.  What area?  The national area?  No, my package was routed through Oakland, and there was bad weather and it couldn't get out and it won't be on my desk today.  Okay...then what?  It will be delivered Monday.

Let's review.  I (indirectly) paid for this to be delivered overnight. Now, it's scheduled to be delivered 106 hours later.  Thank you.

So they asked if I would like Saturday delivery.  Yes I would.  Because I had paid for overnight!  So, of course I want Saturday delivery.  So they say okay, we'll prioritize your shipment (or something) and deliver it Saturday.  But wait, I don't work Saturday.  Change the delivery address to my home.  Of course, they won't let me do that, only the shipper can do that.

So I call my contact in Seattle and tell them the story (You don't have it?  Oh no!).  They call immediately.  They call me back.  FedEx can't guarantee delivery to my home on Saturday (Why not?) but they can guarantee delivery to a FedEx Kinko's location!  Fine.  It's ACROSS THE STREET FROM MY HOUSE!  So I'll walk over and pick it up.  These things happen.  No problem.  Package re-routed.  We'll live to fight another day.

Saturday.  I track my package at 5:47am when I get up.  Hoorah!  It's in Phoenix!  It left Oakland at 2:30am, and arrived at "Dest Sort Facility" in Phoenix at 4am.  Hey, what's a little delay between friends? (Or paying customers?) Acts of God happen (Just ask Tom) and I can understand that.  So I anticipate that my package will be at FedEx Kinkos by 8am, or 10am. Sometime today.

8 am.   Package at Dest Sort Facility

10 am.  Package at Dest Sort Facility

11 am.  Package at Dest Sort Facility.

Okay...now it's time to call their customer service line ("Quick Help") again. 

Navigate the prompts, get a person, explain my situation. 

"Thank you for your patience."  "I'm sorry you're getting F*d"  (My paraphrase).

Eventually they route me to a woman in Phoenix who works for Fedex. 

Me:  Where's my package?
FedEx:  Oakland.
Me: What?  your website says it's in Phoenix!

FedEx: Oh.  Yes, that's correct.  It's in a can in Phoenix.

Me: Great, open the can, and deliver that sucka!

FedEx: We can't.

Me: Why not?

FedEx:  That can has Monday deliveries in it.  Your package will be delivered Monday.

Me:  (Silence, while I quell my seething rage)

Me: Tell me, how was this package shipped?

FedEx: Overnight.

Me: When was it shipped?

FedEx: Thursday

Me: What's today?

FedEx: Saturday

Me: WHY DON"T I HAVE MY PACKAGE?

FedEx: There is no one at the facility on the weekends to open the can, it's huge, got lots of stuff in it, and your package, when it was delayed in Oakland was put in for Monday delivery.
Me:  (Explaining above and how this was supposed to be delivered Saturday to their location where I would pick it up.)

FedEx: Thank you for your patience.  I'm sorry for the inconvenience.
Me: Do you know why we shipped FedEx overnight?  Because this is important.  To me.  Not to you.  To me.  Because it "Absolutely, positively, has to arrive overnight!"

FedEx: (Silence)
Me: (Silence ((Not falling for their bullcrap negotiating tactic of saying nothing))
FedEx: I'm Sorry.
Me:  That does me no good.  I don't want to hear that you are sorry.  I want to hear how you are going to fix it.

FedEx: There's nothing I can do.  (Will do)
Me: Who is there that CAN do something?

FedEx: There's no one that I know of. (Read: Your business means nothing to me or this company.  We're big enough to piss you away.  DON'T YOU KNOW WHO WE ARE??? We're FedEx!! FRED SMITH FOR LIFE BABY!)
Me: You've screwed this up, but it's important to me.  I'm willing to drive 40 minutes from my home, with gas at $3.39 a gallon, to fix it.  Who's willing to meet me there to atone for your screwup?
FedEx: No one.  (Followed by the usual platitudes about sorry and my patience).

Me:  I have to pay for this.  Why am I paying for overnight delivery of something that will be delivered in 102 hours?
FedEx:  I'll put in a REQUEST for a credit for this transportation charge.
Me: And how are you going to get me my package today, 27 hours after it was due?

FedEx: There's nothing I can do, I've already requested the shipper be credited for the charges.

Me: Number one, that's where you START, and you don't wait for me to ask, you just do it, and let me know, then you find out who's going to take responsibility for this and get me my package TO-DAY!

FedEx:  No one can help you.  I'm sorry, blah, blah, blah.  Your package will be delivered Monday.

Then what followed was about how they told me it would be delivered Monday, and when I pointed out that that's what the lady told me on Friday, that it would be delivered Saturday (Broken Promise #2, the first one being that my package would be delivered OVERNIGHT like I asked).  I proceeded to point out that there promises mean nothing, and how was this going to be fixed? 

(also, THIS CSR tells me the problem was mechanical, not weather related.  I guess they're trained to blame external circumstances, rather than take ownership for the mistakes (or circumstances) and then fix them going forward.  I bet this is why I'm getting the run around now.)

Resolution:  It isn't going to be fixed.  We're a big company, you're an individual customer (Read: Sap) who we can afford to screw over.  Because your package isn't important to us, only to you.

Thanks for calling FedEx!

I'm hoping others will post this, spread the news that FedEx sucks.  I encourage everyone, (and will certainly myself) be utilizing UPS, DHL, or, even USPS in the future for my shipping needs, when it absolutely, positively has to be there overnight.)

Rescue me Tom!

Comments

[Mark Panitz]

Fedex charges extra for Saturday deliveries

[stan]

Mr cherrick,
I`m a Fedex CSR who agrees with you in the sense of how hard to believe in a shipping company which promises to deliver your package in a certain time but they don`t. Let me count my experience: Once I got a call from an elderly man who was expecting his medication for his heart disease going via Fedex priority Overnight delivery by 1030. he called me at 1104. as we were talking he went through a heart fit and he stopped speaking...hard breathing, then something fell... we have a way to trace the caller´s address by phone number in our system. I retrieved the man´s phone N and called 911 gave them his address and asked for an ambulance.
While I did this and went back to the customer (i placed him on hold) I could hear an insisting banging on his door and then a strong glass break... somebody asking him something... I kept listening till i got make sure he was being helped...after a while the phone was picked up by someboby who said"don´t worry" he said "I´ll take care of him" and got hung up. After my shift i struggle to find out what happened to the man, but i knew what happened thru the local news one of these days. The guy who picked up the phone was our driver who was running behind because of her daughter who got fever that same morning, got a verbal feedback from dispatch and a few hours later saved this elderly man´s life. (he delayed all his freight by an hour).
My point, Mr cherrick is that while some people don´t care about sincere apologies and understanding, besides the biggest effort made by a shipping team who do their best to comply with commitment delivery times (we are being paid to help not to F... customers up) There is people who after going thru a problem give importance to life fact (no matter how many or who get mad with them) and help their fellows.
I receive hundreds of calls a week, I learn from irate customers and remember to those who say "I do appreciate your help/assistance" because they say it not as an plain sentence but as a human sincere expression of gratitude.

Now, Would you accept my written apologies...? thanks for sparing you valuable time reading this!

[tj]

Fedex is terrible for home delivery!
I will make sure I do not use them. Trying to run a truck down when you are nearly 9 months pregnant with no resolution pisses me off! I called customer service immediately having actually saw the truck and instead of them trying to successfully track down the truck they give me reasons that it may not be the guy - Please I was looking at the door tag and the time. Does Fedex think I'm stupid! I suggest they work on customer service.

[Regina]

As a customer service agent at a local station I can relate to your problem. Imagine have 100 requests a day such as yours and no one at your facility willing to help. Unfortunately as CSRs we have a limited ability to "make things happen". We are dependant on managers assiting us to get packages delivered and more often than not they are willing to assist. The only thing that I can suggest is to insist going to the highest level in the company that you can within the call center for assistance. Start by asking for the Manager Assist Desk. It also helps if you are a high revenue shipper and the shipment is what we call "priority" medical/plant down situation/Payroll///detriment to society if you don't have your package situation..Believe me, it's also very frustrating for the employees when we can't help our customers.

[elmo]

I agree, fedex sucks major donkey! I have gotten the worst runaround ever from them. I have never used them before, and I will never use them again.
I received my package from China quicker and easier than my package from 5 miles away.
It's USPS or UPS for me from now on.

[nicole]

Heres a good one, I am waiting for a costume for a child that attends my dance studio, The fedex truck comes and goes, I can see him from my desk, so I call the 1 800 number, "its on the truck, It will be delivered today" At 5pm I call back, nasty says "we deliver up until 8pm" so I sit at my desk till 8:30 pm I call again, "No the package is on the BIG truck", not out for delivery as the website tracking info states. So the recital came and went... no costumes for little Emily. But I'm sure the 6 year old will be happy to know I am getting the $8 shipping charge back! FEDEX SUCKS!!! USP and even Priority mail is better then this sucky company. I will never use FEDEX!

[Frustrated in Charlotte]

FedEx is the WORST! STAY AWAY FROM THIS DOG OF A COMPANY.

I purchased a piece of art from a gallery that we've done business with for years. One of the new salespeople used FEDEX instead of the customary UPS. On Saturday, (and for those of you with kids you KNOW this is the WORST DAY of the week to ask a mom to stay home), of course Fed EX unexpectedly shows up. (It would have helped to have a tracking number when the item shipped as the PO and UPS do and this could have been avoided.) No one is home to take the package and it is the first time I have the tracking number.

I called Fed Ex (first call) customer service line who told me that FedEx is closed on Monday and that it would be put on the truck for Tuesday delivery. I asked if they could give me an estimated delivery time and was told: "...somewhere between 8 AM and 8 PM...." (no lie) I called back on Tuesday morning (second call) and asked if they could tell me when the package would be delivered (this is my second call). I was told the package was estimated to be delivered between 1 PM and 2 PM. At 2 PM with no package in hand, I called FedEx again (third call). This time, I received a very rude and condescending FedEx Customer Service Rep who called everyone outside of FedEx "liars" and that we "...just needed to listen better." She then told me that my package had not made the truck and was still at the facility.

HUH?

This was a different message from just a few hours ago! When I challenged that, she told me this was not "her" problem and that's what I get and that I could get the package on Wednesday (it was shipped the week prior) somewhere between - yep, you got it - between 8 AM and 8 PM. I said I would just go pick up my package to which I received a very audible and dramatic sigh and that she could not guarantee that it would not be put on the truck!!! (What tracking systems does this Company use?)

When I tried to both GPS and MapQuest the address the FedEx CSR gave me, it was not found. I had to call FedEx back (my fourth call) and they didn't know, so I finally called FedEx freight (fifth call) to get the number and directions. The kind warehouse guy who took my call and walked me through the directions actually stated that they (the FedEx facility in Charlotte, NC) "..gets this a lot...."

This was one of the most admired companies who is trying to compete with Big Brown and the Post Office. GIVE IT UP. IT IS NOT YOUR STRONG SUIT, and it makes me NEVER want to use FEDEX again. I have called the Gallery and have been assured by the owner that they will not use FedEx again (galleries cannot afford to lose customers because of poor shippers).

1) What tracking systems does FedEx use? How can they not tell where their drivers are, what has been delivered and more precise estimated delivery times?
2) Why doesn't FedEx follow its competition and send an email of tracking information when the package is picked up by the shipper?
3) PLEASE TRAIN YOUR CSR'S.

FedEx is RUDE, INEFFICIENT and UNRELIABLE.

[dana123]

I payed for overnight delivery ($35). The package was for a retail store (at location FedEx is very familiar with since they go there daily). Yet they went there at 8 am (!) and, as expected, the store was not opened. They simply dropped a note asking the retail owner to come and pick the package from FedEx. Is getting worse.
When I tried to call them and ask to make a second attempt (since it was still early in the morning and the truck driver HAD the package) they were rude and hung up on me. I tried to call again and they questioned my understanding of the FedEx shipping package process.
This was not the first time we had problems. We had documents shipped with request for signature confirmation (direct signature), yet ALL the packages were simply dropped. We realized that checking the box "Direct Signature" simply does not mean anything anymore. The only way FedEx would honor that is for the declared value to be so high that they would HAVE to ask for signature. Yes, to rather cover their back.

[Isaac]

In March of 2005 I started a freight auditing business. We obtain refunds on behalf of our clients for late shipments by FedEx. We currently audit over $1 million worth of shipments every month. Last month we had one of our best months in refunds ever of $145K!

The list of fraud and lies perpetuated by FedEx employees is astounding! Here are just a few examples:

1) Business Closed: They claim to make an attempt BEFORE the commit time of 10:30AM for Priority Overnight packages but the business was closed.
This is a total lie. My clients repeatedly tell me that they were open and no attempt was ever made before the commit time of 10:30AM.

2) Weather Delay: I've seen a weather delay due to an ICE storm in California in July! I kid you not.

3) Cut-off Time: This one really burns me as most of my clients ship internationally and/or pay for international shipments incoming from China to the U.S. The average cost for these shipments is 4 times more expensive than a domestic shipment, so my commission should be 4 times higher too.

The problem is, that even though the cut-off time for most places in China is 5:30PM, I will consitently get packages picked up well before that deemed after cut-off. Today was especially rough, we had a $45,000 shipment with a pick up time of 8:47AM that says it was picked up after the FedEx cut-off. 8:47AM!!!!!!!!!

4) Customs Delay: It seems that when the station knows that an expensive shipment is going to be late, they will say that something in the paperwork wasn't to their liking and it had to be delayed. How convenient for them!

and last but not least......the worst one of all, outright fraud.

5) Scanned as delivered on time but delivered late:
This one is the toughest for me to fight because the delivery time on the invoice and the website when tracked will say it was delivered at 10:27AM as an example, but really delivered well after that. I personally have caught FedEx drivers on Broadway in Manhattan scanning their deliveries in their truck one by one and delivering at their convenience.

See, when a driver gets your signature, it doesn't mean that he scanned it as delivered when you sign. He can "freeze" the delivery for 10:27AM and get your signature well after that. If you don't believe me try it out for yourself next time you get a priority delivery from FedEx. If you recieve it after 10:30AM, go online right away and track the package. You will see that it says that the package was delivered well before you signed for it.

In closing....I would like to say that I don't blame the FedEx driver or the poor soul on the other end of the phone in the billing department who has to hear from me and my other 8 employees every day begging for refunds we know we deserve. I don't even blame the station managers who pressure the drivers to deliver the shipments on time while adding more routes to the drivers workload. No, I blame the suits in Memphis, all the way to F.W. Smith himself.

As well as we did last month in refunds, it should have been $450K instead of $145K!

Thanks for letting me vent my frustrations and always remember our motto,"Fight the fight when you know you're right"!

[Brad]

You are a complte idiot and a shameless liar, exactly the kind of guy who makes a living by filing service claims. Which freight company fired you before you started your business?

[Daniel]

What the hells with FucKex drivers NEVER knocking on the door NEVER ringing the door bell, what a bunch of part time ass holes

[Homer]

Just had a Fedex driver who decided not to deliver my package because it was too close to quitting time. So the driver put in an incorrect address exception. I called Fedex 4 minutes later (I was watching the website) and confirmed with them my correct address and cell phone number (which the driver never called). I was told by customer service that they had placed a call to the office and would have my package delivered. Forty-five minutes later, I called back only to find out that the customer server rep had lied to me and never put in any notes about the situation and never called the office. It is one thing if it is just a driver who is lazy but when customer service does it also, it appears to be an organizational problem. As I told the second customer service rep, I will only use Fedex as a last resort and will definitely be contacting my friends at Fedex who like to hear these sort of things.

[Tom]

The package was scheduled to arrive today before 3 PM. The FEDEX website said the package was out for delivery. I'm sittingnot far from the door. I go to look at their website and it says "Delivery Exception" which meant I wasn't available-no doorbell-no knock at the door. Let me repeat that-there's no knock on the door and no doorbell just a hang-tag that says they attempted delivery (they managed to deliver a hang-tag). Are they too busy to ring the doorbell? Are they so busy they can't knock? I will not use FEDEX as long as I have a choice. USE UPS!!!

[an ony mous]

I can totally relate to your story! I'm in the middle of a fed-ex-sucks episode myself. I will continue to use USPS which never handles any of my packages this badly - and UPS which tracks packages so much better and handles packages so much better. But as for Fed-Ex - NEVER! I'll spread the word to all colleagues, friends, family, companies - never use FED-EX - they suck! (And don't use DHL - they're not better - just a lesser evil)

[Tyler Johnson]

Gosh, I'm going through crap with FedEx right now as well. Here's my little story for you all.

I have an elaborate plan set-up to propose to my girlfriend tomorrow. The jeweler sent out the ring I picked out yesterday and he sent it overnight FedEx and payed the extra charge for Saturday delivery. So, my plans are all set in place, FedEx is overnighting the engagement ring, so everything is fine, right? WRONG!

I woke up this morning with a tracking number in hand, and proceeded to the FedEx website. Supposedly, my package is at the sorting center, 40 MINUTES FROM MY HOUSE! A quick little easy drive, yet the estimated time of arrival is next Monday! Today is Saturday, Sunday is when I'm proposing, I need it today!

Alright, so it's scheduled to arrive Monday, I'll call up customer service and have them help me. So I pick up the phone and call them, once I get through the many annoying voice activated automated computer crap, a representative picks up the phone and asks how she can help me.

Me: Hi, I have a package that's supposed to be arriving today, but on the tracking page online it says it's going to arrive on Monday.

Representative: Well, do you have a track number?

So, I give her the tracking number and wait several minutes until she finally starts to speak again.

Representative: I see here that you got overnight delivery and paid for Saturday shipping, but it seems that they MARKED IT DOWN to priority shipping so it will be delivered on Monday.

Me: But I need the package today! It's very very important! It's an engagement ring and I'm getting engaged TOMORROW! I need the ring TODAY!

Representative: Well, I'm sorry for the inconvenience.

Me: So, you aren't going to do anything?

Representative: There isn't anything I can do, it's scheduled to be delivered Monday. It's in the dest sorting facility, which means someone would have to find it.

Me: Basically their to lazy to find the package that I payed to have delivered today and NEED to have delivered today.

Representative: I'm sorry.

Me: But the dest sorting facility is ONLY 40 minutes from my house, can I got pick it up?

Representative: I'm sorry, you can't do that.

At this point I completely blew up and told her what I thought of FedEx. A customer can't pay for a service, them take the money, and then decide that they don't want to provide the service! I mean, they can because we don't mean anything to them, because they're FedEx. I'm NEVER using FedEx ever again! FedEx, you just gave UPS more business.

[the patriot]

fedex sucks there 1 day late and its said it would come early its 3 now stil waiting paid extra 2 get it on the 27th todays the 28th so now im stuck in the house on my birthday thanks fedex

[Aj]

Here is what happens on my apartment complex... Fedex delivery guy wont deliver to the 4th floor apartment. I have Seen him stoping his truck outside my apartment building and driving away after leaving door tag on my mail box "We are sorry we missed you" while I am watching him driving away from my balcony. Called Fedex several times and send the email got response from them here is it:

" Response (June Prolet M.) - 08/19/2008 02:48 PM
Dear xxxx:

Thank you for your inquiry. We regret any inconvenience this has caused.

FedEx delivers to the address indicated on the airbill at the time of shipment, not to a specific person. At many businesses, apartment complexes and universities we deliver to the main mailroom, apartment office or shipping and receiving area, so that they may distribute within their internal departments accordingly."

Glad to know Fedex do not deliver to the apartments anymore, though UPS, DHL and USPS do deliver to my apartment and knock on my door.

Thanks

[peggy]

A few months ago, Fedex left a package on my front steps. I picked it up, read the name and address, and then walked two blocks to deliver it to the person it was intended for. True story.

I've had nothing but problems with fedex. The latest involved a genius of a delivery person who, instead of doing the obvious and ringing my bell or leaving the package at the front door, elected to get cute and toss my package down the basement stairs for reasons I simply cannot fathom. As no one lives in the basement of my building and the stairwell is hidden from view, I had no idea that it was sitting down there. Lucky for me I called fedex, who told me where the driver left the package. Extra lucky for me that it rained this week; I found my wet package in a puddle this morning. Nice.

When it absolutely, positively has to get there overnight - bring it there yourself.

[Tom]

Well there's not much left to say. I will avoid FedEx like the plague from now on. Heck, I have NEVER had a problem with the USPS. They're golden as far as I'm concerned. Sadly, many companies still use them and don't give you a choice of shippers when you order something online etc.
As for my story, I'll try and keep it short. A computer was stolen out of a box I had sent to me from home to Texas where I was temporarily staying for two months. I got the box, and it had the mouse, cords, everything except the laptop. I saw that the brown tape my wife used had been cut and taped over with clear tape. A friend tells me that the truck drivers love to steal computers since they are all insured anyway. True or not, I highly suspect the driver if not someone at a handling facility. After filing a claim, they needed to inspect the empty box for some reason but didn't bother to tell the driver. Or maybe it was the same driver hoping for another free computer? Anyway, instead of just asking for the box he tells me he's supposed to pick up a damaged computer to be returned to the store. This confounded me and I basically told him I didn't know what he was talking about.
Later I get a letter saying they are denying my claim because they can't inspect the box. I called numerous times and told them i have it for them to pick up. A claims agent, Ms. Alexander, was supposed to return my call and re open my case but I never heard from her.
F---ing thieves, I hope they all rot in hell.

[Nik]

after missing a delivery that was a day late (had made arrangements to be home that day) tried to get in contact with somebody locally ( I live in a town of 80,000...I guess that doesn't warrant a local number) to make arrangements for pick-up...what a gong-show...FedEx,NEVER AGAIN!!!!!

[jason]

paid for next day delivery. next day comes and goes. then it's out on a truck today (19 Dec 08) first thing in the morning...on the truck all day and gets delivered BACK TO THE FEDEX FACILITY at 6 pm tonight. it was supposed to be here yesterday. guess what the new delivery time is...MONDAY 4 days late. FEDEX IS THE SUXXOR. i will never use them agian.

[Joe]

Overnight = 11 days.
Customer service = unapologetic and desensitized after hundreds of dissatisfied calls.
Drivers = barely literate and overworked.

Fuck FedEx.

[Steve]

I shipped two identical radio control trucks in one package via FEDEX home delivery. They were items I sold on ebay, and the recipient paid me with Paypal. When he received the package, it was actually a Dell laptop that was supposed to go to Dell for repair. My label was carefully taken off and put on the Dell box. The Dell box had two labels on it! The original and my label for a 16lb package.
I then shipped two more trucks via USPS Priority Mail and he received them in 3 days.
A month later, fedex claims department will not reimburse for the whole value of the claim. I will never use fedex ever again.

[Debbie]

I recently had a large but not heavy box delivered by fed ex - they thoughtfully left it in the rain - visible to the street - under the mail boxes at the apartment building I live in - and I was home at the time. The thoughtful driver left the "door tag" under the box. Thank god that did not get wet!

Recently I placed an order for art supplies to come to CA from IL... They used this wonderful Fed Ex system that delivers to the local post office and USPS takes over from there... oh wonderful!
So I filled out the shipping information and in the field for Special Delivery Instructions - I typed "Please bring to apartment 8 I am always there! Do not leave by mail boxes.

When I checked the tracking number and saw the package had "been "delivered" I got concerned - I have had many conversations with the post office and the vendor and in frustration decided to send a nasty gram to Fed ex - poking around the site a chat box pops up - "How can I help you?"

A FedEx representative will be right with you...
You have been connected to Chris .
Chris : Thank you for using FedEx.com Sales Chat. I'll be happy to assist you. Please allow me a few moments to review your inquiry and gather the necessary information so that I may better assist you today.
Me: - I typed in my story.
Chris : Good afternoon Debbie. I do apologize for any inconvenience that you have encountered with the shipping process. How can I assist you today?
Me: I was looking for a way to provide feedback on lousy service
Chris : I'll be happy to transfer our chat session to an available Customer Service Chat Representative Debbie. One moment please.
Chris has left the session.
Please wait while we find an agent from the Domestic department to assist you.
You have been connected to Julie .
Julie : Hello Debbie - I am going to briefly read your chat transcript, so I can better assist you.
Me: okay
Julie : I am so sorry, do you have the tracking number for the Smartpost package? That is where the post office delivers the package.
Me: Date Shipped: 2/16/09
Amount Charged : 221.68
Tracking ID
XXXXXXXXXXXX
Julie : That is showing on the USPS website, that the local post office delivered that on 2-23-09
Me: Customer service at Blick Art materials called the local post office who told them the package was delivered to this address on February 23 at 3:55. I was here all day - no package... none since
Julie : I am sorry, we gave the post office the package on 2-21-09 , if you did not receive it you need to contact the shipper, we only had the address for your local post office not the final destination of the package
Debbie Mitchell: My feeling is that fed ex should be aware that this service is broken - and with the other experience of a large (but not heavy) box being left in the rain in a place visible to the street with a door hanger tag on it - when the doors are right there and people are present is silly
Julie : I am so sorry that happened.
Debbie Mitchell: me too I used to use fed ex and we are now insisting on vendors shipping with UPS
Debbie Mitchell: Just thought someone might want to know - I have wasted enough time and money on this at this point.
Julie : Thank you for using FedEx.com Chat, Debbie. I hope you have a better day.
Thank you for using fedex.com chat, you may now close this window.
Your session has ended. You may now close this window.

Well - I feel all better now!
UPS is MUCH better!
Of course perhaps the Fed Ex guys are all very busy saving lives and I should not complain.

[Braden]

UPS and USPS get it to me without a hitch. I cringe when I have to use Fedex, because I know what a PIA it will be for me. How do they stay in business?